Help & FAQs

FREQUENTLY ASKED QUESTIONS

Order

Do you ship overseas?

Yes, we ship all over the world. Free Shipping costs available for all countries.

How long will it take to get my orders?

At Atelish, all orders are dispatched from our warehouse in Vietnam. Our standard processing time is within 3-5 business days. However, for bespoke Wallet, it may take 3-7 business days. During peak seasons, there may be delays of 3-5 business days due to the high volume of orders.

Shipping

What shipping service you are using

We use DHL Express, USPS, FedEx, or Singapore Post for all international orders from Vietnam. These carriers usually deliver within a week, sometimes even faster than domestic delivery.

How much cost when ship to my country

About shipping fee please read more at our Shipping Policy.

Return & Refund

How do I start a return?

Atelish accepts product returns and refunds. If you have an issue with your order, please contact our customer support team via email at support@atelish.com to initiate an inquiry. 30 days from the date you receive the product or as soon as a defect is discovered upon receipt.

Do I pay for shipping cost when return

Yes, you will pay for shipping cost when return.

Express Delivery

DHL express delivery worldwide within 3-5 business days.

Free Returns

30 days from the date you receive the product or as soon as a defect is discovered.

Customer Service

24/7 available via support@atelish.com

Secure Payment

Payments processed through PayPal’s SSL-secured off-site engine.