Refund policy

Return policy

DO YOU ACCEPT RETURNS AND REFUNDS?

Atelish accepts product returns and refunds.

Term of exchange: 30 days from the date you receive the product or as soon as you discover the error upon receipt.

Return address:
Viet Nam: 158 Nguyen Hien Le, Hoa Xuan, Da Nang City, Viet Nam.
USA: 13000 Vista del Norte, Apt 216, San Antonio, TX 78216.
Or contact support@atelish.com – we will review and send you the nearest warehouse address for your convenience.

Below are the conditions for a refund

Conditions apply:

Applicable to all products due to manufacturing defects by Atelish, or if the product you receive is not the same as the product you ordered (Atelish guarantees at least 90 % color accuracy; photos may vary <10 % due to lighting or materials).

Conditions do not apply:

• Orders placed for third parties (gifts) returned for subjective reasons such as liking color, thickness, material, etc.
• Products returned for personal reasons unrelated to product performance.
• Past habitual abuse of our returns agreement.

Other details:

• Please pay shipping costs when returning the product.
• Refunds are processed 3 – 7 business days after we receive the product.
• Include your order number in the package to help us track it.
• Refunds are returned to the original payment method.

Remember:

Before returning or requesting a refund, please contact us. Every effort will be made to resolve complaints promptly, fairly, and securely.

Related questions about Returns / Refunds

HOW DO I START A RETURN?

You can reach out to support@atelish.com or WhatsApp with your order number (e.g. #1234). We’ll then be in touch to facilitate the rest.

DO I NEED A RECEIPT?

Proof of purchase is required to validate a return or exchange. Please include your order number or receipt in your email. This way, we can issue a refund, store credit, or exchange equivalent to the original purchase price.

WHEN WILL I GET MY REFUND?

Once your request is received and inspected, we will notify you of the approval or rejection. If approved, your refund will be processed and a credit automatically applied to your card or original payment method within a few days.